Monday, January 21, 2013

Vonage outgoing ring tone problem and ARRIS Modem

I recently switched my Internet Service Provider (ISP) from AT & T to Wide Open West (WOW!) which switched my modem from 2WIRE to an ARRIS DG860 modem.

Unfortunately, a side effect or consequence of this change was that my Vonage service immediately began experiencing problems namely that I could no longer hear a ring tone on outgoing calls.

After hours of speaking with 2 different Vonage customer support representatives, I did not figure out that the ARRIS modem has a firewall setting which disrupts my Vonage VOIP service.  Therefore, I decided to turn off my firewall settings as depicted below on my ARRIS modem to see if I could get it to resume normal Vonage operation and instead rely on my Vonage VPortal firewall settings to protect me from external attackers.


Once I disabled my ARRIS modem firewall settings, of course my Vonage service returned to normal operation!

3 comments:

  1. It's easier than that. Just turn off the DOS checkbox and it will work fine.

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  2. Thanks for sharing this!
    Have you tried configuring the Vonage Reciever as a DMZ?

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  3. Worked perfectly. Thank you very much for sharing. I spent 2 hrs with WOW and Vonage. Without these instruction it would have been a whole day with them :(

    Thank you very much.

    ReplyDelete