Monday, June 3, 2013

How to file an online Microsoft Technical Support Incident with your MSDN Subscription

If you have an active MSDN subscription, depending on the type of MSDN subscription level that you have, you can be eligible to file up to 4 technical support incidents per year!

Here is how you begin the process for filing for a support incident:

  1. Log into your MSDN account
  2. Click on the My Account tab
  3. In the left hand navigation underneath Account, look at your Subscriber ID
  4. Click back on the Home page
  5. Beneath the Quick Links, click on the link for Contact Technical Support
  6. Beneath the region (in my case North America-->United States), click on the Online link
  7. Choose your country and click on the arrow button to proceed
  8. Select the product platform for which you need Technical Support
  9. Select a topic for your technical support incident
  10. If you are not able to find an answer for your issue, click on the Start Request button
  11. Select MSDN/TechNet Subscription from the list of options
  12. If you do not already have a Professional Support Contract number in place, you will need to click on the radio button for "Use another contract"
  13. You will need your Access ID and your Contract ID to enable your contract for the Incident  (If you do not have your Access ID and Contract ID, you can chat with a support representative to obtain these IDs)
  14. Enter your Contact Information and click Continue
  15. Enter your Problem details, check the checkbox to accept the Agreement for Microsoft Services and click on Submit for your incident.  
  16. That is all there is to it!!


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