For a very long time if you wanted any support for your Windows Azure account, you would have to pay an additional fee for Azure Support, but Microsoft is now piloting an Azure Basic Support option which may offer free support for many technical issues with the Windows Azure platform.
You can find out about Azure Basic Support here: https://azure.microsoft.com/en-us/support/plans/basic/
You can find out about Azure Basic Support here: https://azure.microsoft.com/en-us/support/plans/basic/
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