Thursday, June 30, 2016

Filing a Support Request in the Windows Azure Portal

If you ever run into a problem while working with Windows Azure, chances are that you will need to file a support request at some point in time.

If you are managing a Virtual Machine, you can click on the Settings for your Virtual Machine and then click on "New support request"


If you are using  your default MSDN benefits, chances are that you will not have any support plan available or associated with your Azure account.

If you are very fortunate, then you may have been selected to participate in the Azure Basic Support option: https://azure.microsoft.com/en-us/support/plans/basic/.  As Microsoft would have it, this Basic Support option is by INVITATION ONLY.



However, if you have some other Microsoft benefits (such as being a member of the Microsoft Partner Network), you can associate your Partner Contract ID with your Azure subscription:


Once you have your Contract linked, you should be able to then file an Azure Support Request.





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